Platform Support
GovConLens Support
Our support team handles technical issues, account questions, data accuracy concerns, and billing matters. All requests receive a written response within one business day.
What We Support
Account & Access
Login issues, password resets, profile updates, company profile configuration, and user permission questions.
Opportunity Data & Matching
Questions about specific opportunities appearing in — or absent from — your feed; NAICS code configuration; set-aside eligibility flags; and SAM.gov data freshness.
Scoring & Intelligence Output
Questions about how a specific opportunity was scored, why a score changed, or how scoring dimensions (set-aside eligibility, NAICS alignment, agency fit) apply to your firm profile.
Billing & Subscription
Subscription plan questions, invoice requests, payment method updates, plan changes, and cancellations. All billing matters are handled in writing via email.
Technical Issues
Platform errors, page load failures, missing data displays, or any behavior that appears inconsistent with expected platform operation. Include your browser, device type, and a description of steps to reproduce.
Response Commitments
Support is available Monday through Friday, 9 AM – 6 PM ET. Requests submitted outside business hours are addressed on the next business day.
What to Include in Your Request
To resolve your issue as quickly as possible, include: (1) your registered email address, (2) a clear description of the issue or question, (3) the specific opportunity notice ID or URL if your question relates to a particular record, and (4) for technical issues, your browser and device type, plus any error messages displayed.
Submit your support request by email. All communication is handled in writing for accuracy and documentation purposes.
Contact Support — support@govconlens.comGovConLens does not provide support via phone or live chat at this time.